Terms of service

Ordering with Van Arthur

These terms apply to purchases through vanarthur.com. Van Arthur operates from 67–69 Station Road, North Harrow, HA2 7SR. Contact our florists at harrow@vanarthur.com or 020 3583 3084.

Your order and payment

Please check the product, selected size, colour options, card message, recipient details and delivery or collection arrangements before paying. Prices are shown in pounds sterling. Applicable delivery charges and the final total are shown before you complete checkout. Unless an approved account arrangement applies, payment is required when ordering.

An automated order acknowledgement confirms receipt of your order. If we cannot fulfil an order, or find an obvious pricing or description error, we will contact you to agree a solution or refund any payment for an order we cannot accept. We will not charge an increased price without your agreement.

Flowers, photographs and special requests

Flowers are natural and seasonal, so individual stems, shades and arrangement details vary. Florist’s Choice products are created in the selected style or colour palette rather than to a guaranteed flower recipe. For fixed designs, we aim to preserve the advertised style and flower selection. If a substitution is needed, we use flowers of suitable quality and value. We will contact you about a material change where required.

Only inclusions stated on the product page are included. A styling vase or other prop is not included unless expressly described as included. Specific flowers, colours and other special requests are considered but cannot be guaranteed unless explicitly confirmed by our team. Please discuss any essential requirement before ordering.

Local delivery and collection

Choose an available date and service in the basket. Local postcode coverage, charges and ordering cut-offs are set out on our Delivery and Collection page. Availability depends on capacity and the selected date. A delivery window is not a guaranteed exact arrival time. Please provide an accurate address, postcode and contact details, and tell us promptly about changes. If a delivery problem occurs, we will discuss appropriate arrangements and any proposed additional charge before agreeing them.

Collection is from our North Harrow shop during available collection slots. Please allow the preparation time shown when booking.

Funeral orders

Please provide the deceased’s name and, where known, the actual service date and time, funeral director or venue and destination details. We coordinate priority delivery with funeral directors, or confirm other venue arrangements with you. For a service within 24 hours, contact us promptly to discuss what is possible.

Wider-area funeral delivery within the M25 is arranged directly with our florists for flower orders of at least £400 excluding delivery. Availability and any delivery charge require confirmation. This is not an automatic checkout service.

Partner-florist delivery

Only eligible products qualify, and the whole basket must be eligible. An independent florist near the recipient makes and delivers the arrangement. Flowers, colours and packaging may differ from our photographs. Van Arthur packaging, delivery photographs, tracking and Infinity Pass benefits are not included. See our Partner Delivery page for charges, cut-offs and unavailable dates.

Infinity Pass and subscriptions

Infinity Pass and Infinity Pass Premium are one-off purchases for 12 months from activation, with no automatic renewal. Benefits belong to the purchasing customer and require signing in to the same account. Included local services depend on the tier purchased. Both include available Sunday local delivery. The usual £39 flower-value minimum, postcode coverage, cut-offs and capacity restrictions remain. Partner delivery, wider-area M25 funeral delivery and separately quoted specialist transport or installation are excluded. See the Infinity Pass page for full benefits.

Flower subscriptions are coming soon. Registering interest is not a purchase or commitment to recurring payments. Wedding Flower Builder estimates are enquiries, not confirmed bookings; final arrangements require agreement with our team.

Changes, cancellations and problems

Please contact us promptly about changes, delivery problems or a concern with your flowers. Our Return and Refund Policy explains cancellation and refund arrangements, including the treatment of fresh flowers, personalised goods and memberships.

Your information and legal rights

We use customer and recipient information as described in our Privacy Policy. Please provide recipient details only where you are entitled to do so.

Nothing in these terms excludes or limits your statutory consumer rights, or liability that cannot lawfully be excluded. Your rights relating to satisfactory quality, descriptions, essential delivery commitments and reasonable care and skill remain.