Flower delivery questions

Local delivery & collection

Where does Van Arthur deliver locally?

Our normal local delivery service covers HA0–HA9, UB5, WD18, WD19 and WD23. Enter your recipient’s full postcode in the basket to check the available dates and services for that address. Our flowers are made at our North Harrow shop; delivery to another area does not mean we have a shop there.

How much is local flower delivery?

Standard local delivery by 6pm costs £3.95 for HA1, HA2, HA3 and HA5; £5.95 for HA4, HA6, HA7, WD18, WD19 and WD23; and £7.95 for HA0, HA8, HA9 and UB5. Other delivery services may have a different charge. The basket shows the available service and charge before checkout. See our delivery areas and collection information.

Can I order flowers for delivery today?

Same-day local delivery may be available. Standard delivery by 6pm normally has a 2pm ordering cut-off, and evening delivery between 4pm and 8pm normally has a 4pm cut-off, Monday to Saturday. Availability depends on the postcode, date, service and our capacity. Check the live choices in your basket before ordering.

Can I choose tomorrow or a later delivery date?

Yes. You can order ahead and choose an available delivery date and service in the basket. A same-day message on the website describes an option; it does not mean you must have your flowers delivered today.

Can I collect my flowers from the shop?

Yes. Choose collection in the basket and select an available date and time. Collect from Van Arthur at 67–69 Station Road, North Harrow, HA2 7SR. Please use the collection time confirmed on your order so our florists have time to prepare it.

Do you deliver outside your local area?

Selected partner-florist products can be made and delivered by an independent florist near the recipient, subject to coverage and availability. These are a different service from bouquets made and hand-delivered by our Harrow team. Our wider-area funeral service has separate conditions, explained below.

Does Infinity Pass cover every delivery?

No. Infinity Pass covers eligible deliveries within our normal local area for 12 months. Infinity Pass includes standard local delivery by 6pm and available Sunday local delivery. Infinity Pass Premium also includes eligible pre-noon and evening local delivery. Date availability and ordering cut-offs still apply. Partner-florist deliveries, wider-area M25 funeral deliveries and separately quoted specialist services are excluded. Sign in with the account holding your membership to use its benefits.

Ordering funeral flowers

Can I order funeral flowers directly from Van Arthur?

Yes. You do not need to arrange your flowers through the funeral director. Order funeral flowers directly with Van Arthur or speak to our florists. Tell us the funeral details and we will prepare your tribute at our Harrow shop and arrange timed delivery.

Can you deliver to a funeral director, church or crematorium?

Yes. We can arrange delivery to the funeral director, church, crematorium or service venue. Please provide the name of the deceased, funeral date, service time, venue and address, and a contact number. Funeral delivery is arranged around the service details rather than an ordinary flower-delivery window. Accurate information helps us deliver in advance of the service.

Can you deliver funeral flowers elsewhere within the M25?

For funeral flower orders with a flower value of £400 or more, excluding delivery, we may be able to arrange delivery to addresses within the M25. Availability and any delivery charge must be confirmed with our florists before ordering. This is not an automatic checkout option for unsupported postcodes, and Infinity Pass does not cover it. Contact us to discuss the funeral details.

Can you help me choose a tribute or make something personal?

Yes. Speak directly to our florists about the person you are remembering, your preferred flowers and colours, and the service. We can guide you through casket sprays, wreaths, posies, hearts, letters and other tributes, or discuss a bespoke design. Please contact us to confirm what is practical and available for the funeral date.

Choosing your flowers

Who makes the local bouquets?

Our expert florists make Van Arthur’s local bouquets at our North Harrow shop. They are hand-tied, presented in water and hand-delivered or prepared for collection. Selected partner-florist products are made by the delivering partner florist and are identified as a separate service.

How do I choose the size or number of roses?

Use the options on the individual product page. Available sizes vary between bouquets, and rose quantities are shown where they form part of the design. Do not assume every bouquet has four sizes or that a size name always means the same number of stems. If a particular flower count matters, speak to us before ordering.

Can I add a personal message?

Yes. Add your card message when arranging your order in the basket. Check the recipient’s details, message and selected delivery or collection date before completing checkout.

Can I speak to a florist before ordering?

Of course. Call 020 3583 3084 or email harrow@vanarthur.com. You can also use the website’s WhatsApp link or visit our North Harrow shop. Our team can help with choosing flowers, delivery details and personal tributes.